Privacy Policy

USEYA Co., Ltd. (“we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Act on the Protection of Personal Information (Japan), the General Data Protection Regulation (GDPR), and other applicable laws and regulations.

1. Scope of Application

This Privacy Policy applies to all users, guests, and visitors (“you” or “your”) who make reservations, use our services, or enter our facilities, as well as to all personal information collected through our website, reservation platform, and on-site systems.

2. Information We Collect

We may collect and process the following categories of personal information:

• Full name (first and last)
• Email address
• Phone number
• Date of birth
• Nationality
• Residential address
• Passport images (front and back, for identity verification)
• Payment information (processed securely by Stripe; we do not store full credit card details)
• Reservation details (date, time, number of guests, inviter information)
• Access logs and behavioral data (collected via smart lock, entry/exit records, and surveillance systems)
• Device and usage information (IP address, access times, referring URLs)
• Cookies and similar tracking technologies (see “Cookies and Tracking Technologies” below)
• Correspondence and inquiry records (emails, messages, support requests)
3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds: your consent, performance of a contract, compliance with legal obligations, protection of vital interests, or our legitimate business interests.

4. Purpose of Use

We use your personal information for the following purposes:

• Identity verification and fraud prevention
• Reservation management, facility access, and customer support
• Damage recovery, incident investigation, and insurance claims
• Security monitoring and facility safety management
• Compliance with legal and regulatory obligations
• Improvement of our services and user experience
• Responding to inquiries and communications

All purposes are necessary for the operation of our business and to provide you with a safe and enjoyable experience at USEYALAND.

5. Data Sharing and Disclosure

We may share your personal information with:

• Service providers and contractors (e.g., payment processors, security companies) strictly for the purposes described above
• Government authorities, law enforcement, or courts when required by law or to protect our rights and safety

We do not sell or rent your personal information to third parties.

6. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including Japan and countries where our service providers operate. We take appropriate safeguards to ensure your data is protected in accordance with applicable laws.

7. Data Retention

Your personal information is retained for at least the duration of your reservation and for a minimum of 14 days after the reservation period ends, unless a longer retention period is required by law or for legitimate business purposes.
Unless you request deletion, your data will be securely stored and not shared with third parties except as described in this policy. Passport and identification images are encrypted at all times and are accessible only by authorized personnel who require access for verification or legal compliance.
All personal information is handled with strict security measures to prevent unauthorized access, disclosure, or misuse.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, access controls, secure storage, and regular security reviews.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and improve our services. You may control cookie preferences through your browser settings.

10. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction or deletion of your personal information
• Request restriction or suspension of processing
• Object to certain processing activities
• Withdraw your consent at any time (where processing is based on consent)

To exercise your rights, please contact us as described below. We may require verification of your identity before responding to your request.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website. We encourage you to review this policy periodically.

12. Contact

For privacy inquiries or to exercise your rights, please contact:
Email: contact@useya.co.jp
Address: Koushin Building 2F, 11-13 Chikko 4 Chome, Minato-ku, OSAKA, 552-0021, JAPAN